Privacy Notice

1. Scope and controller

This notice applies to this website and its inquiry form. The data controller is:

2. Information we collect

We may collect information that you choose to provide, including your name, role, email address, country or region, job title, institution or company, inquiry topics, business or examination-related details, and message.

We also process limited technical and security information, such as browser or device information, request time, security-verification results, and a short-lived pseudonymous rate-limit identifier. Our inquiry record is not designed to store your raw IP address. Cloudflare may process IP addresses and similar technical data to deliver and protect the website.

3. How and why we use information

We use personal information to respond to requests, provide requested product or business information, route questions to an appropriate authorized team, evaluate institutional or cooperation needs, protect the website from misuse, and maintain necessary inquiry records.

Depending on the circumstances, our legal bases are steps taken at your request before entering into a contract, our legitimate interests in responding to inquiries and operating a secure website, and compliance with legal obligations. Where consent is required for a different purpose, we will request it separately.

Submitting an inquiry does not subscribe you to ongoing marketing communications.

4. Sensitive and medical information

The inquiry form is intended only for general product, institutional, service, and business inquiries. It is not intended for patient records or health information. If sensitive information is submitted unexpectedly, we will limit its use and delete it when reasonably possible, unless we are required by law to retain or process it.

5. Sharing of information

Information may be accessed by authorized personnel who need it to respond to your inquiry. We may also use service providers, including Cloudflare for hosting, security, form processing, database storage, and email delivery, and our corporate email provider.

We may disclose information to professional advisers, authorities, or other parties when required by law or reasonably necessary to protect legal rights. We do not sell or rent personal information submitted through the inquiry form.

6. International transfers

We are located in China and serve international visitors. The inquiry database is configured for the European Union jurisdiction, while Cloudflare operates a global network. Authorized personnel in China may access inquiry information, and notifications may be delivered to our corporate mailbox.

Where required by applicable law, we use appropriate contractual, technical, and organizational safeguards for international transfers. You may contact us for further information about the safeguards relevant to your information.

7. Retention

If an inquiry becomes part of a contract, service, quality, regulatory, safety, dispute, or other legally required record, the relevant information may be retained for the period required by the applicable record policy or law.

8. Your rights

Depending on the law that applies to you, you may have rights to request access, correction, deletion, restriction, or portability of your personal information; to object to certain processing; and to withdraw consent where processing is based on consent. You may also lodge a complaint with the data-protection authority in your country or region.

To make a request, email [email protected]. We may ask for information needed to verify your identity and protect your information.

9. Security, cookies, and automated processing

We use reasonable technical and organizational measures, including encrypted transport, server-side validation, access controls, rate limiting, and Cloudflare Turnstile, to protect the website and inquiry form. No method of transmission or storage is completely secure.

We do not currently use analytics or advertising cookies on this website. Turnstile processes limited technical information to distinguish legitimate submissions from automated abuse. We do not use the inquiry form to make solely automated decisions that produce legal or similarly significant effects.

10. Children, updates, and contact

This website is intended for healthcare professionals, institutions, and business contacts and is not directed to anyone under 18. If we learn that a child has submitted personal information, we will take reasonable steps to delete it unless retention is required by law.

We may update this notice when our practices or legal requirements change. The effective date and version shown above identify the current notice.

For privacy questions or requests, contact [email protected] or write to the controller address above.